Our Mission Statement
Veterinary Emergency Center strives to operate a superior and ever-advancing emergency veterinary hospital at which patient health and well-being are of paramount importance, with the satisfaction of our pet owners and referring veterinarians, and the fulfillment of our employees, following as a natural extension of our primary goal.
Veterinary Emergency Center is staffed by skilled veterinary professionals dedicated to the complete, compassionate care of injured or ill animals.
Dr. Shannon Bertolino, MS, DVM- Founder
Dr. Shannon Bertolino received her Master’s degree in molecular biology in 1997 and her Doctorate in Veterinary Medicine from the University of Minnesota in 2003. She has practiced in Connecticut ever since, first in East Hartford, then in Farmington, where she partnered in ownership of a private small animal clinic. After that clinic was sold, Dr. Bertolino decided to pursue wholeheartedly her interest in emergency medicine. She identified a need in the Canton area for urgent care and established the Veterinary Emergency Center in late 2012. Her colleagues in veterinary centers throughout the area rely on Dr. Bertolino and the Center for expert care and collaboration around the clock.
Dr. Bertolino is a member of the American Veterinary Medical Association, the American Animal Hospital Association, and the Veterinary Emergency and Critical Care Society.
I have always had a love for animals, an interest in medicine, and a desire to help others, so in 2002 I embarked on a career in small animal veterinary medicine. I received my bachelor’s degree in pathology and veterinary science from the University of Connecticut in 2003 and went on to become a Certified Veterinary Technician in 2006. I have been with Veterinary Emergency Center since its opening in November 2012, where I strive to provide quality care with compassion to all our patients and their families.
In addition to my husband and children, my family currently includes three cats (Aria, Forte, and Legato) and a golden retriever (Rhythm). I cannot remember what it was like to be without these companions, and their presence has enriched my life greatly.
Although I enjoy veterinary medicine as a whole, I am especially interested in pathology, histology, immunology, integrative medicine, and critical nursing.
I have enjoyed working in the veterinary field since 2004. I became a Certified Veterinary Technician in 2007 after earning my degree in Veterinary Technology from Northwestern CT Community College. I then went on to earn my BA in Psychology. I joined Veterinary Emergency Center in November 2012.
I enjoy all aspects of veterinary medicine, but take special interest in geriatric care, critical nursing, and the human-animal bond. I respect the relationship that owners form with their pets and love being a part of a medical team that provides compassionate care to such an important aspect of people’s lives.
I share my home with a Boston Terrier, Carter, and two cats, Joey and Phantom.
Brittany Benoit- Veterinary Nursing Assistant
For the past six years, Brittany has been working with livestock and small animals. For the past four years, she has worked in the veterinary field, starting as a kennel assistant and working her way up to veterinary assistant. Her passion for animals started when she was a young girl, helping her grandmother take care of baby squirrels and rabbits, and saving those who were attacked by the cat. “One day I saved a poor chipmunk my cat was beating up. He ran to my feet, looked up at me, squeaked and ran away. I’ll never forget that day”.
Brittany has been with Veterinary Emergency Center since the practice opened in November 2012. This is the first time she has worked in an emergency facility but feels this is a great way to help save even more lives. At home Brittany has three cats (Oliver, Tasia, and Hecate), three rabbits (Duke, Pip and Blueberry), two mice (Lennie and Mr. Jingles), and a Hypo-Tangerine Leopard Gecko named Gizmo.
Pam has over 30 years of experience as a veterinary nurse, several of those years spent in veterinary specialty practices including emergency and critical care. She became certified in 1992 while attending Capital Community College and the University of Connecticut majoring in Animal Science and business. Pam also became a human Emergency Medical Technician in 1992 in an effort to decide between ‘human’ or animal medicine. For several years, she did both.
Pam has been with Veterinary Emergency Center since the practice opened in November 2012. Along with her husband, Pam spends time with her son, dog “Cash” and cat “Samwise Gamgee” and provides foster care to several kittens every year (for Animal Friends of CT).
I have worked in a veterinary clinic since I was 18, then took a break to stay home with my children. I am happy for the opportunity to return to doing what I love. I feel the most important part of my job is client education. I live with 2 dogs, 3 cats, 2 rats, 2 prairie dogs, and a chicken.
I graduated from Central Connecticut State University in the spring of 2009, with a Bachelor’s degree in English. Though literature and writing are a passion of mine, I find myself drawn to the world of veterinary medicine. I began my journey a little over a year ago as a veterinary assistant in Chesapeake, Virginia. I worked in a privately owned practice while also enrolled in a program to become a veterinary technician.
I have been at the Veterinary Emergency Center since the center opened in November 2012 and will be continuing my education at Northwestern Connecticut Community College starting in January 2013. This is my first time working in an emergency hospital, and it is not only proving to be challenging but also an excellent learning experience.